Get in touch

Have a question about your Aape order or need help before you shop? Our customer support team is here to help with order updates, shipping questions, returns, exchanges, product details, and account support.

Email us at [email protected]. We typically respond within 24–48 hours during customer service hours.

You can also use the contact form on this page to send your message directly to our support team.

What to include in your message

To help us review your request faster, please include any details that apply:

• Your full name and email address used at checkout.
• Your order number, if your question is about an existing order.
• The product name, size, color, or style you are asking about.
• A short description of the issue or question.
• Photos, if they help explain a product, return, or exchange request.

Order support

For order questions, send us your order number and the email address used when the order was placed. We can help review order details, item questions, payment-related concerns, and next steps for your request.

Shipping support

If you need help with shipping, please include your order number and any tracking details you have received. Our team can help look into delivery questions, shipment updates, and address-related concerns.

Returns and exchanges

For return or exchange support, include your order number, the item you want help with, and the reason for your request. If the product arrived with an issue, please attach clear photos so our team can review the details.

Product questions

Need help choosing an item or checking product details? Send us the product name or a link to the item, along with your question about sizing, fit, color, availability, or product information.

Account help

If you need account support, let us know the email address connected to your account and describe what you need help with. Please do not include passwords or full payment details in your message.